Having Borderlands 4 PC Issues Or Crashes? Gearbox Has Some Advice

Borderlands 4 is out now on PC, and a number of issues have cropped up as the game sets records on Steam. On the Borderlands Support site, Gearbox lays out some of the known issues so far and has provided workarounds for some issues.

Compiling shaders

To begin with, Gearbox reminded people that it’s a good idea to ensure your drivers are updated, since doing that alone can fix some issues. For issues compiling shaders, Gearbox said they should take about 10 minutes to compile, and if it’s taking longer, you can try rebooting the game and your system.

If that doesn’t sort out the issue, you can clear the shader cache. Here’s how:

• For Nvidia:
  • Open up the RunCommand (press WinKey+R),
  • Paste or type the following: %LOCALAPPDATA%\NVIDIA\DXCache and select “OK.”
    • This will open a File Explorer window to that file path.
  • Highlight all the files in the folder and select “Delete.”
  • Some files cannot be deleted, so another window will appear to warn you.
  • Enable the “Do this for all current items” check box and then select “Skip.” the files that cannot be deleted.

• For AMD:
  • Open AMD Adrenalin app
  • Select Gaming > Graphics
  • Scroll down to bottom and select the Reset Shader Cache option
  • Note: This will wipe shaders for all programs

If you’re running a 13th or 14th generation processor from Intel, that might be causing issues in your Borderlands 4 experience. Gearbox pointed out how Intel has acknowledged some instability issues, which can cause your PC to slow down, crash, overheat, or see large spikes of CPU usage. You can follow Intel’s instructions to try to sort the issues out if you’re experiencing them.

Troubleshooting tips

Gearbox also provided a rundown of general troubleshooting tips to help you on your way. These can be seen below, as written by the developer:

Verify Game Files – Corrupted or missing files can stop the game from launching

Steam

1. Right-click Borderlands 4 in your Library
2. Go to ‘Properties’ > ‘Installed Files’
3. Click ‘Verify integrity of game files’

Epic

1. Find Borderlands 4 in your Library
2. Click the three dots next to the game title
3. Choose ‘Manage’ and select ‘Verify’

Disable Overlays – Game overlays can cause performance issues or crashes.

• Disable Steam Overlay: Steam > Settings > In-Game > Uncheck “Enable the Steam Overlay while in-game”
• Turn off other overlays (e.g., Discord, GeForce Experience, MSI Afterburner)

Run as Administrator

1. Right-click the game’s shortcut or .exe file
2. Click “Run as administrator”

Also, try running the game in “compatibility mode” for Windows 10 if you’re using Windows

Check Antivirus/Firewall – Some security software can block game files.

• Add the game folder as an exception to your antivirus.
• Temporarily disable antivirus/firewall to test if it’s the issue (be careful doing this).

A complete rundown of Borderlands 4’s known issues on PC can be seen on the support website. If you’ve exhausted Gearbox’s list of troubleshooting techniques, you can submit a support ticket.

Missing Super Deluxe Edition DLC

The console edition of Borderlands 4, which doesn’t unlock until later today, September 11, is encountering some problems already as well. Gearbox said Xbox Series X|S users who bought a physical copy of the Super Deluxe Edition are not going to see their promised DLC at launch. The developer said it’s aware of the issue and is “working on getting players their bonus content.”

GameSpot’s Borderlands 4 review scored the game a 7/10. Reviewer Jordan Ramee wrote, “It’s the most mechanically sound Borderlands game to date, and the various Vault Hunters each present an entertaining opportunity to tackle the game in a different way.”

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