Sony has simplified the PlayStation Store refund process by removing the need to contact support operators. PlayStation users have long called for a more streamlined refund system, and Sony has finally acted on that feedback.
Previously, players had to navigate a maze-like process on the PlayStation website to request a refund. This meant clicking through multiple redundant links before finally reaching an online specialist. Many users described the process as slow and frustrating. Fortunately, those days are over, and refunds can now be requested easily, even through the PlayStation app.
PlayStation Store Overhauls the Refund Request Process
As of August 25, PlayStation Store customers can go to their account’s Transaction History section and select “Request Refund” to get their money back. The same eligibility rules for PlayStation refunds still apply: refunds are only granted if the purchase was made within 14 days and the content has not been downloaded or streamed. However, there will be no need to contact the company directly to return a product.
How to Request Refunds on the PlayStation Store
- Open the PlayStation app or go to the PlayStation Store website
- Log in to the account that made the purchase
- Navigate to the Transaction History tab
- Select the eligible game or item
- Click “Request Refund” and wait for a response
While this may seem like a long-overdue quality-of-life update for the PlayStation Store, it could also affect the platform’s overall refund statistics. Sony has never published its refund statistics, but estimates suggest the rate could be around 5% to 10%, similar to Steam, which has a comparable refund policy. It remains to be seen whether making refund requests easier will increase the number of returned games on PlayStation.
On August 14, 2025, Sony Interactive published a blog post outlining the latest improvements to the PlayStation Store. In the post, the company also pledged to continue enhancing the user experience for PlayStation owners. The recent changes to the refund policy appear to be part of this effort and are set to improve one of the most frustrating aspects of making purchases on the platform.
While the update will likely be welcomed by fans, it doesn’t address the broader issue of PlayStation’s vague refund policies. For years, many customers have urged Sony to adopt more customer-friendly rules, similar to those on Steam and GOG, which allow refunds for downloaded games. In the coming days, it will be interesting to see if the company chooses to relax its refund policies, too, as part of its efforts to enhance the PlayStation Store user experience.
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